Please review the requirements and gather the information ahead of time.  You will need:

• A water meter reading. Locate and read your water meter.
• Residential water, sewer and garbage accounts will be maintained in the property owners name.
• The name of the buyer if you have sold the property.
• One piece of picture government issued identification.
• $200.00 deposit due upon account opening. This includes all new bulk water accounts.

Property owners are responsible and are the primary owner of their property’s utility accounts.  Upon the request of the property owner, tenants may be added to the account jointly.

Please review the requirements and gather the information ahead of time.  You will need:

• A water meter reading for the date your tenant moves in. Locate and read your water meter.
• Residential water, sewer and garbage accounts will be maintained in the property owners name. You can elect to have your tenants added as a joint owner and receive a copy of the utility bill.
• Advise your tenants they are required to bring in a copy of the rental agreement with move in date.
• Tenants will need to provide one piece of picture government issued identification, street address and mailing address.
• A deposit of $200.00 is required on the account due on the move in date

It is your responsibility to contact the Town Office at 780-324-3065 with your move-out date, and if applicable a new mailing address.  A submission of your final meter read is required and then a final bill will be mailed to you.  Your utility deposit will be refunded less your final bill. 

If you are moving within the Town of McLennan you are still required to contact the town office with your new street address.  This will enable us to bill you for the water you are using at your new place of residence and not for water at your former place of residence.

Questions regarding your account or setting up a new account, please see the Town Office or call 780-324-3065

A resident can expect to see a flat water charge, water consumption charges, garbage, sewer and recycling fees on their monthly bill.

Water utility billing cycles are calculated from the first to the last day of each month and are typically mailed within the first week of the following month.  Payments are due by the last day of each month.

Options to Pay:   

Payments can be made at the Town Office by cash, cheque  or through a resident's banking provider online.  A pre-authorized payment option is available.

Online or Telephone Banking

• Please allow 3 business days before due date to ensure payments are received on time.
• If you move within the Town of McLennan your account number will change. 

In person at the town office we accept cash, cheque or e-transfer to admin@mclennan.ca.

Pre-Authorized Utility Payment

• Your total Utility Bill will be withdrawn from your bank account automatically on the last business day of the month.

• This service is available at any time.  Print off a Pre-Authorized Debit Form  
  then fax it to 780-324-2288 or drop it off at the town office.

Mail Payment – Make your cheque payable to “Town of McLennan”
Box 356, McLennan, AB, T0H 2L0.  Please allow one week for mail delivery.

Late Payment
A 4% penalty is applied the day after the Due Date on any outstanding balance.

If you misplace your utility bill or you haven’t received your utility bill by the 15^th of the month contact us at 780-324-3065 for a copy as these reasons cannot be accepted as a reason for non-payment or exemption from penalty.

Please be aware you may be disconnected from the water service if your account has been outstanding for more than 45 days. You will receive a letter outlining your account details as well as a disconnect date. If disconnected, there is a Disconnect and Reconnect Fee and the FULL balance must be paid to be reconnected.