Water & Utility Services
Water Services
The Town of McLennan provides water services for its residents from our own water treatment plant here in McLennan, we offer a variety of account types from commercial, industrial, agricultural and residential by application. If you have questions, please contact the Town Office at 780-324-3065.
For further information on water accounts and services, take a look below.
Please review the requirements and gather the information ahead of time. You will need:
- A water meter reading. Locate and read your water meter.
- Residential water, sewer and garbage accounts will be maintained in the property owners name.
- The name of the buyer if you have sold the property.
- One piece of picture government issued identification.
- $200.00 deposit due upon account opening. This includes all new bulk water accounts.
Property owners are responsible and are the primary owner of their property’s utility accounts. Upon the request of the property owner, tenants may be added to the account jointly.
Please review the requirements and gather the information ahead of time. You will need:
- A water meter reading for the date your tenant moves in. Locate and read your water meter.
- Residential water, sewer and garbage accounts will be maintained in the property owners name. You can elect to have your tenants added as a joint owner and receive a copy of the utility bill.
- Advise your tenants they are required to bring in a copy of the rental agreement with move in date.
- Tenants will need to provide one piece of picture government issued identification, street address and mailing address.
- A deposit of $200.00 is required on the account due on the move in date
It is your responsibility to contact the Town Office at 780-324-3065 with your move-out date, and if applicable a new mailing address. A submission of your final meter read is required and then a final bill will be mailed to you. Your utility deposit will be refunded less your final bill.
If you are moving within the Town of McLennan you are still required to contact the town office with your new street address. This will enable us to bill you for the water you are using at your new place of residence and not for water at your former place of residence.
Questions regarding your account or setting up a new account, please see the Town Office or call 780-324-3065
Water: | $20.00 flat water charge + $4.00 per cubic meter |
Truck Fill | $8.00 per cubic meter (Bulk Water) |
Sewer: | $25.67 Residential / $48.41 Commercial |
Garbage: | $23.50 Residential services only |
Recycling: | $8.67 Residential services only |
A resident can expect to see a flat water charge, water consumption charges, garbage, sewer and recycling fees on their monthly bill.
Water utility billing cycles are calculated from the first to the last day of each month and are typically mailed within the first week of the following month. Payments are due by the last day of each month.
Options to Pay:
Payments can be made at the Town Office by cash, cheque or through a resident's banking provider online. A pre-authorized payment option is available.
Online or Telephone Banking
- Please allow 3 business days before due date to ensure payments are received on time.
- If you move within the Town of McLennan your account number will change.
In person at the town office we accept cash, cheque or e-transfer to admin@mclennan.ca.
Pre-Authorized Utility Payment
- Your total Utility Bill will be withdrawn from your bank account automatically on the last business day of the month.
-
This service is available at any time. Print off a Pre-Authorized Debit Form
then fax it to 780-324-2288 or drop it off at the town office.
Mail Payment – Make your cheque payable to “Town of McLennan”
Box 356, McLennan, AB, T0H 2L0. Please allow one week for mail delivery.
Late Payment
A 4% penalty is applied the day after the Due Date on any outstanding balance.
If you misplace your utility bill or you haven’t received your utility bill by the 15th of the month contact us at 780-324-3065 for a copy as these reasons cannot be accepted as a reason for non-payment or exemption from penalty.
Please be aware you may be disconnected from the water service if your account has been outstanding for more than 45 days. You will receive a letter outlining your account details as well as a disconnect date. If disconnected, there is a Disconnect and Reconnect Fee and the FULL balance must be paid to be reconnected.
Water Meters

Conservation: Repairing Water Leaks Saves $$$
If you repair leaks and maintain your fixtures, you can help to conserve water in McLennan. We can all make a difference. Most leaks are easy to
find and to fix, at very little cost.
One leaky toilet can fill 28 bathtubs per month. Each day, leaky toilets in homes waste enormous amounts of our water. Research shows that leaks can make up over 10% of the average water used in a single-family home. The most common culprits are leaking toilets and faucets. In fact, one in four toilets is silently leaking. It could be costing you a hundred dollars a year.
Toilets are notorious for their hidden leaks. To test your toilet for leaks follow these easy steps:
- Put Several drops of food coloring into the toilet tank.
- Wait a few minutes.
- If the water inside the toilet bowl changes color, you have a leak.
Repair or replace your leaky toilet. Toilet leaks are often due to a flush valve
or flapper valve. Faucet leaks are another common one. Leaking faucets are often caused by a worn out washer.
Other things to check in your home for water leaks are humidifiers, ice makers, hot water heater and water softeners.
Detecting a Leak
Did you know that you can also use your water meter to find leaks in your home?
The new meters have many features that the old meters never had. The new meters have a leak status feature, which can detect if there is a slow water leak or something constantly leaking.
Locate your water meter and shine a light on the solar cell of the meter, and on the top left hand corner of the numbers an intermittent leak you will be indicated by a flashing water tap dripping, if the picture of the tap is on continuously you have a continuous leak, and if there is no picture of a faucet there are no leaks.
How often should you check for leaks?
It is recommended that you check your home for leaks twice a year.
Be aware that time-released toilet bowl cleaners that sit in your tank (rather than flush-released ones) can speed up the deterioration of parts in your toilet and cause leaks. If you use these products, you should check your toilet for leaks more frequently. In the spring, don't forget to check your outside taps for leaks too.
Locate and Read your water meter
The town requires a meter reading when moving into a new residence.
You will require a flash light to read your meter. Shine a flash light on the solar cell on the water meter, this will enable you to see the reading on your meter. Please provide the numbers, including the decimal places to the town hall once you have moved in
Bulk Water Services – Truck Fill
Account users can purchase treated potable water in large quantities at their convenience for a rate of $8.00 per cubic meter. Gate keys are available with a $200.00 deposit to allow 24-hour access.
Commercial, agricultural and industrial users must fill out an application with the Town Office for approval before an account can be granted. Accounts for lake lot and residential home uses only, may obtain an account the same day by application.
Water Restrictions & Advisories
Restrictions:
Currently there are no restrictions on water usage.
Advisories:
There are currently no advisories.